NDIS Updates


Mobo Group is here to support you through your NDIS transition. Below is the frequently asked questions related to the NDIS.

We want to help our employees to be the best they can be because we believe the sky is the limit in what they can achieve! 

NDIS Updates are released fortnightly and can be viewed as PDFs below:






What does NDIS stand for?

The NDIS stands for the National Disability Insurance Scheme and is a new way of providing support to
Australians with a disability. Under the NDIS, funding will be allocated to the person with a disability.


What does NDIA stand for?

The NDIA stands for the National Disability Insurance Agency and is the government agency that is bringing the NDIS to Australia. The NDIA sets the rules about the NDIS and approves your NDIS plan funding.

Who do I contact to discuss my NDIS transition at Mobo Group?

Contact Genevieve Douglas on 08 8130 1800 or via email at: if you work at: 
  • Kent Town 
  • Oakden 


Contact Tony Eyre on 0448 488 482 or via email at: if you work at: 
  • Victor Harbor 
  • Goolwa 
  • Windmill Hill 
  • Mount Barker 
  • Elizabeth 
  • Berri


How do I prepare for my NDIS Planning Meeting?

  • Complete the NDIS Planning Workbook. 
  • Have a conversation with your current disability service providers. Ask your providers for a letter to bring to your NDIS planning meeting which states the exact supports you receive from them. Mobo Group will provide you with a letter to take to your planning meeting. 
  • Start thinking about your short term and long term goals. How can you become more independent in your everyday life? How can NDIS funding help you to achieve your goals? 
  • Practice using the words “reasonable” and “necessary” to explain the disability services that you require.


Where will my NDIS planning meeting be held?

Your NDIS Planner or Local Area Coordinator (LAC) will call you to arrange a time and location to hold your NDIS planning meeting. It is recommended that an advocate is present during the planning meeting. You can decide which option is best for your situation.


The meeting can be held: 
  • At an NDIA Office or Local Area Coordinator Office. 
  • In your home or workplace. 
  • In a public place eg café.
  • Over the phone.


How can I protect my personal details from scammers?

The NDIA will never threaten to cancel your NDIS Plan if you do not provide your personal details by phone. The NDIA will never ask you for your bank details over the phone. If you are unsure about whether a person calling you is from the NDIA, ask for their name and call the NDIA back on 1800 800 110.


If you believe it is a scam please report it to or call 1800 800 110. The NDIA will be able to confirm whether the caller was a scam.

What is a Local Area Coordinator (LAC)?

A Local Area Coordinator is a person who works for an organisation who has partnered with the NDIS to
deliver Local Area Coordination Services across an area.
Your Local Area Coordinator will help you to transition to the NDIS by helping you to:
  • Understand the NDIS
  • Access the NDIS
  • Create your first NDIS Plan
  • Understand your NDIS Plan and link you to community services.
  • Review your NDIS Plan.

Who will be my Local Area Coordinator?

The National Disability Insurance Agency has collaborated with three organisations to deliver Local Area
Coordination Services across South Australia. Your Local Area Coordinator will work for one of these
  • Feros Care – To deliver services to participants living in the Barossa, Light & Lower North and Northern Adelaide. 
  • Baptcare - To deliver services to participants living in Western Adelaide, Eastern Adelaide and Yorke and Mid North Service Areas. 
  • Mission Australia - To deliver services to participants living in the Limestone Coast, Murray and Mallee, Adelaide Hills, Fleurieu and Kangaroo Island, Southern Adelaide, Eyre Western and Far North Service Areas.

What does "reasonable and necessary" mean?

The NDIS funds reasonable and necessary supports to help a person with a disability reach their goals.
“Reasonable” means something that is fair. “Necessary” means something you must have.
In your NDIS planning meeting, it is a great idea to use these words to explain why you need your
disability support services to achieve your goals and increase your independence.


What is the Myplace Participant Portal?

The Myplace Participant Portal is a secure website for participants to view their plans and manage their
services with providers. Myplace is a secure portal on the myGov website, so you will require a myGov
account to sign in. Your Local Area Coordinator (LAC) will explain how you can set up and use the
Myplace Participant Portal. 
On the online portal, participants can: 
  • Create and view Service Bookings. 
  • View contact details. 
  • View messages from the NDIS. 
  • View referrals made for you. 
  • Instant message with your linked providers. 
  • Upload required documents. 
  • Locate Service Providers. 
  • View upcoming events.

What does "Capacity Building" mean?

The NDIS is designed to help people with a disability build their capacity. This means there is the aim for people with a disability to develop skills and confidence so they are able to achieve their goals. 


Example of Capacity Building: Lisa has a goal of keeping her unit clean and tidy. Lisa uses her NDIS funding to engage a support worker to teach her how to clean her unit. The support worker comes over to Lisa’s house every Friday morning to help Lisa clean her unit. Lisa builds her capacity to clean her unit, which means Lisa’s cleaning skills improve.

Who are my informal supports?

Your informal supports are the people in your life who are not paid to provide you with support.
Examples of informal supports include family members, neighbours, friends and other people in your local community.


Example of an informal support: Sally’s mother wakes Sally up at 7am, cooks her breakfast and drives her to work on Monday morning. Sally’s mother does not get paid for supporting Sally, therefore Sally’s 
mother is an informal support.  

Who are my formal supports?

Your formal supports are people who are paid to provide you with a support or service. Examples of formal supports include a carer/support worker, physiotherapist, speech pathologist and psychologist. The NDIS can provide you with funding to pay for formal supports that will help you to achieve your goals.


Example of a formal support: A support worker comes to John’s house and helps John to cook a healthy meal in his kitchen. John’s support worker does get paid for supporting him, therefore John’s support 
worker is a formal support.  

Why is it called the "National Disability Insurance Scheme"? What does "insurance" mean?

The reason the word "insurance" is in the NDIS title is because the NDIS takes a lifetime approach. This means that when you become an NDIS participant, you will continue receiving your NDIS funding for the rest of your life. The NDIS provides funding to people with a disability to pay for supports and services that will improve their skills and independence.


You do not need to pay any personal money to the NDIS. The NDIS will never ask you for your money or 
your bankcard details.  

Can I receive transport funding from the NDIS?

The NDIS has stated that transport funding may be allocated to participants who are unable to drive or catch public transport due to their disability. Your Centrelink mobility allowance will stop when you have an approved NDIS Plan. Be sure to provide all the relevant information during your NDIS planning meeting to support your need for transport funding in your NDIS Plan.  

Will the NDIS pay for my ticket to go to a football game or concert?

The NDIS will not pay for any tickets to social events that are not disability specific. This is because the NDIS does not provide funding for everyday costs and social activities that the broader community would pay for themselves. The NDIS will pay for the time of a support worker to attend the event with you. This funding will come under the line item “Assistance to access community, social and recreational activities” in your NDIS Plan.



Sarah is an adult with an NDIS Plan. One of Sarah’s NDIS goals is to increase her independence when participating in community events. Sarah would like to go to the Pink concert but is not able to attend by herself due to her disability. Sarah decides to engage a support worker to help her achieve this goal. Sarah is matched with a support worker, who also likes Pink, to attend the concert with her. Sarah pays for her own ticket and the support worker pays for her own ticket. After the concert, the support worker drives Sarah home. The support worker is paid for the time she spent with Sarah with the funding in Sarah’s NDIS Plan.  

How long will I be waiting to receive my NDIS plan after my NDIS planning meeting?

After your NDIS planning meeting, your NDIS plan will be sent to an NDIA delegate to approve your NDIS funding. The waiting time can vary depending on the complexity of the supports and services you require. If you have been waiting over 3 weeks after your planning meeting and you have not received your NDIS plan, contact the NDIA on 1800 800 110.

What is Support Coordination?

There is an NDIS funded service called ‘Support Coordination’, which can provide you with help to understand and use the funding in your NDIS Plan. A Support Coordinator can assist you to:

  • Build your understanding on the support services that you can receive using your NDIS funding.
  • Find the right providers to deliver the supports you require.
  • Contact the providers to plan meeting times.
Example: Mike has an intellectual disability and requires assistance to plan the supports and services he requires. He explains his difficulties in his NDIS planning meeting and receives an NDIS plan with funding for “Support Coordination”. Mike’s Local Area Coordinator (LAC) helps Mike to select a Support Coordinator from a list of providers. The Support Coordinator explains to Mike how he can use the different funding groups that are stated in the NDIS plan. Mike decides the services he would like to receive and the Support Coordinator contacts the providers and organises some introduction meetings. Mike pays for this support with his NDIS funding.

Can the NDIS funding pay for a cleaning service for my house?

The NDIS can fund cleaning and gardening services if you are unable to complete these tasks due to your disability. These services are funded under the registration group called “Assist Personal Activities”. 


Example: Joanna has a physical disability, which means she is unable to easily move around her house and garden without assistance. Therefore Joanna has great difficulty completing her housework and gardening. Joanna explains this difficulty in her NDIS planning meeting and she receives an NDIS plan with funding to pay for a cleaning and gardening service. Joanna organises a cleaner once a week and a gardener once a month and pays for these services with her NDIS funding. 


Can I pay a family member with my NDIS Funding to be my support worker?

No, you cannot use your NDIS funding to pay your family members or friends to provide you with a disability support or service. If your NDIS plan is self-managed or plan managed, you have the flexibility to choose providers that are not NDIS registered providers to deliver your supports and services. However, this does not include family members. A provider needs to have an ABN and approved to deliver services to people with a disability. If your NDIS plan is agency managed, you can only choose NDIS registered providers to deliver your supports and services. 





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